Shocking!

Looks like owner Paul provides ,, good service" only if there is no issues! Absolutely shocking service right from the start! I've ordered two fish and a clam online. Package arrived next day as expected but not quite. Measured water temp in bags was around 20°C,there was only one small heat pack at the bottom of that big box. No signs of life in bags, both fish were lying on the sides, clam was slightly open with mantle being withdrawn on one side below the edge shoeing the inside shell. Straight away I've sent an email to Marine W. A with photos attached explaining the issue and my concerns and asked for a contact as I was not happy that those animals didn't receiveda proper care in transport. Few minutes later had a phone call from a guy called Paul, he started shouting at me saying how I dare accusing him of a,, lack of care'',he repeatedly assured me that it's normal. I wasn't even able to say anything as he would constantly talk over me with a angry, patronising tone saying tha

Christopher Taylor-Kaminski - 23/03/2019